Archive for February, 2010

How To Quantify Success in SEO

SEO is a means to an end, not the end itself. You want your site to rank higher so you get get more traffic, but what use is more traffic if it’s unqualified traffic? Traffic that just bounces and whose intent doesn’t match your website’s purpose? I believe that the biggest mistake in SEO is that we are far too obsessed with ranking instead of focusing more on what the business impact of our SEO efforts are.
Here are a few tips in Google Analytics to see if SEO is paying off:

1. Log into Google Analytics and click on the Advanced Segments box in the right hand corner. Create a new segment for Organic traffic.
Then go to Content > Top Content and apply the Advanced Segment. Stretch the timeline back to when you first started your SEO efforts. Do you see your segment line going up and to the right? Then something is working. You’ll want to see if organic traffic is improving on the pages of your site that you are optimizing. You can drill down to these pages in this report and see how your organic segment looks.

2.When looking at a specific page’s traffic, next to Analyze:, pick Entrance Keywords from the drop down. Do the keywords match the intent of the page? Do they contain keywords you were specifically using to optimize the page? No? Why not? On the other hand what are the surprises? Is there customer intent contained in the keywords telling you how to change or improve the page? Re-evaluate your list of most important keywords for this page with this report.

3.Change the view to the Comparison View and then change the dropdown to Bounce Rate. This will compare these keyword’s bounce rate to your site’s average. If you are pushing keywords that have a bounce rate in the red you might consider choosing different keywords for this page since they aren’t a good match with the customer’s intent.

4. Go to the Ecommerce report and apply your organic segment, stretch the time period, and report how well your SEO efforts are delivering value to the business.

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Example PPC Dashboard in Excel

If you’re working in an environment where you have to do weekly reporting on your AdWords performance, and the reports in AdWords aren’t cutting it, you may want to invest some time into making your own PPC dashboard in Excel. Plus I think putting the data together in this way leads to insights that aren’t as easy to notice in the AdWords interface. This is an example of a dashboard for a mock small rental company with only 5 campaigns in their account. If your account is bigger and than this and runs campaigns in the double digits you may want to consider a different layout.

PPC Dashboard for Excel

Click For A Larger Image

The “spend/budget wk” in-cell graph was made using Sparklines and a tutorial on how to make the interactive line charts can be found here. (You can download the Excel file below and play around with it too.)

I’m going to walk you through how to use this dashboard and hopefully discover some insights along the way:

Going counter-clockwise through the report allows you to dig deeper into what is going on and hopefully make some actionable insights.
Starting with the graph in the upper right, you can switch between any of the metrics at a higher up account total level. Lets say you’re looking at the cost/conversion view and notice that cost/conversion has been around $8 for a while and then in the last few weeks it has risen to $9 and above. Let’s see if we can figure out the reason.
Moving to the next graph to the left, you can set the first drop down to highlight a particular campaign and then in the next drop down you can choose which metric you want to focus on, in this case I want to look at Avg. CPC to see if any campaign is going up in cost making the cost/conversion go up. Flipping through the different campaigns I can see that they are all pretty even except that the Fishing Boat campaign jumped up in Avg. CPC over the last few weeks.What happened?

Leaving the first dropdown highlighting the Fishing Boat, I can now switch between the different metrics associated with the Fishing Boat in the next drop down. It looks like impressions have been going up, possibly to seasonal demand, and clicks have been going up right along with it together showing CTR maintaining at that same 3% range. But when impressions and clicks went down again, presumably after demand has fell off in July, you can see cost/conversion start to jump higher and higher.


Is it possible that bids were increased to keep up with demand but as soon as demand fell off, those bids weren’t decreased at the right time to adjust for that change in demand? Insight – try lowering your bids!
You can also see conversion rate drop a percentage point from the beginning of July to the end of July for the Fishing Boat campaign. Is it possible that many of the keywords that convert well during the peak of impressions at the start of July don’t work as well towards the end? Look in AdWords for bad performing keywords.
Have you noticed that the Sail Boat campaign has the 2nd lowest Avg. CPC, highest conversion rate and the second highest amount of conversions? This campaign is kicking butt! Is there more you could do to maximize it, ad more keywords, up bids, etc.? Take a look at it’s landing pages, what is it doing that the others aren’t?
Below the graph on the left is a Cost and Budget chart. As long as your cost/conversion is at an acceptable amount you want to make sure you arn’t hitting your daily budget. In this screen shot you can see that the Fishing Boat is getting close so you may want to increase it’s budget.


In the next chart over you can see the total conversions and total cost/conversion. Although the Fishing Boat campaign has the highest amount of conversions it also has the highest cost/conversion. The powerboat account has the lowest amount of conversions and the highest cost/conversion. It might be a good idea to go back to the upper left data graph and look at the different metrics around Powerboat to see if anything can be improved.
Here’s the Excel file for the PPC Dashboard, feel free to download and play around with it yourself and let me know what you think!

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